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Overview
| J.A. Henckels International/Eversharp PRO |
| Product Quality Infomation: |
| Manuf. Part Number: 31450-200 |
ZWILLING J.A. HENCKELS, the world's finest cutlery since 1731, from Solingen, Germany developed the stainless steel for the cutlery industry. It developed also the FRIODUR, special steel, which stands for a special ice hardening process for the stainless steel. Henckels is also the first manufacturer to introduce knives onto the market with moulded high-quality poly-propylene handles. The Company is the only manufacturer of cutlery worldwide which has mastered this patented innovative technology. By means of a modular system optimized components are assembled into a knife with qualities significantly exceeding conventional knives.
Warranty
All J.A. Henckels products are fully guaranteed against defects in materials and/or craftsmanship. The J.A. Henckels warranty does not cover wear from normal use or any damage resulting from use other than the intended purpose.
Wood products (including wood handle knives) are not covered by the J.A. Henckels warranty, as wood is a natural element and thus cannot be guaranteed.
Any product that is felt to be defective needs to be returned to the address below for inspection. Defective items will be repaired or replaced with similar item at the option of J.A. Henckels.
Please wrap carefully to ensure points or edges do not cut through mailing carton. Be sure to include your full mailing address (no post office box numbers please). USA consumers only
J.A. Henckels, Inc.
Att: Consumer Service
171 Saw Mill River Road
Hawthorne, New York 10532
Included with the knives should be the following information:
Full Name
Full Mailing Address
Daytime Phone Number
Description of the knives (Example: "Four Star 4" Parer)
J.A. Henckels will examine the knives and if there is a manufacturers defect you will be sent a replacement. Replacements take 4 to 6 weeks. If you would like to speak to someone at Henckels regarding the knives, you should call Consumer Service at 1-800-777-4308 between 9:00am and 5:00pm eastern standard time. You can also email J.A. Henckels at info@jahenckels.com.
